Having trouble with the LIVE2THRIVE website? The answers below may help.
The LIVE2THRIVE Program is open to anyone who has a prescription for an eligible Nestlé Health Science pancreatic enzyme and is not enrolled in Medicare, Medicaid, or any other federal or state healthcare program. Some state restrictions may apply. The LIVE2THRIVE program is also not available to patients without commercial prescription drug insurance. For additional information about who can join, see our full Program Terms, Conditions, and Eligibility Criteria or call the customer service center (1.888.936.7371). Spanish-speaking representatives are available. Tiene a su disposición representantes que hablan español.
To receive monthly shipments of free vitamins and nutritional supplements, you must join the LIVE2THRIVE Program. Here's how:
- Get your prescription for eligible pancreatic enzymes from your doctor
- Fill your prescription at the pharmacy
- Join the LIVE2THRIVE Program and choose your free vitamins and nutritional supplements during registration
Once you're a member, visit your My LIVE2THRIVE home page at any time to review or change your selections.
In order to receive your free shipment of vitamins and nutritional supplements each month, you must refill your prescription for eligible pancreatic enzymes. You must also reconfirm your eligibility every 90 days. When you log into your account, if it is time for you to reconfirm your eligibility, you will be prompted to do so. For a family account, you must confirm eligibility for each participating member and make separate product selections. It may take 2 to 3 weeks to process your request. If you've refilled your prescription at your local pharmacy and still haven't received your shipment, please call the customer service center (1.888.936.7371) for additional help. Spanish-speaking representatives are available. Tiene a su disposición representantes que hablan español.
Log in to your LIVE2THRIVE account. On the My LIVE2THRIVE home page, you have the option to update your selections at any time. If you make updates after your items have been shipped for that month, your changes will be reflected in next month's shipment.
You can earn points by adhering to your pancreatic enzyme therapy and on your birthday. Redeem your points by choosing from a variety of reward items that can help support your nutritional and respiratory health in the Reward Center.
If you are a resident of Massachusetts, Michigan, Minnesota, or Rhode Island, you cannot receive rewards through the LIVE2THRIVE Program, but you may be eligible to receive free supplements and copay assistance.
No. As long as you keep refilling your prescriptions for eligible pancreatic enzymes, your points will not expire.
If you are a resident of Massachusetts, Michigan, Minnesota, or Rhode Island, you cannot receive rewards through the LIVE2THRIVE Program, but you may be eligible to receive free supplements and copay assistance.
You can reduce your copay by presenting your LIVE2THRIVE Loyalty Card at the pharmacy when you fill your eligible pancreatic enzyme prescription. Depending on your insurance coverage, you may be eligible to receive copay assistance up to a maximum savings limit.
This offer is not valid for use by patients enrolled in Medicare, Medicaid, or other federal or state programs. Maximum savings limits apply; patient out-of-pocket expense will vary. Please see full Program Terms, Conditions, and Eligibility Criteria here.
The Savings Request Form is something you use only if the pharmacy does not process your claim with the Loyalty Card. Fill out the Savings Request Form and mail, fax, or email it with a copy of the pharmacy receipt using the contact information listed on the form. Be sure to complete all sections, as incomplete information will delay reimbursement.
Yes. You can use your Loyalty Card every time you refill your prescription.
Depending on your insurance coverage, you may be eligible to receive copay assistance up to a maximum savings limit.*
*This offer is not valid for use by patients enrolled in Medicare, Medicaid, or other federal or state programs. Maximum savings limits apply; patient out-of-pocket expense will vary. Please see full Program Terms, Conditions, and Eligibility Criteria here.
If you forgot your user ID and/or password, you can recover your lost credentials.
If you still have questions, call the customer service center (1.888.936.7371) for more information. Spanish-speaking representatives are available. Tiene a su disposición representantes que hablan español.
